Terms and Conditions

Steward service

Steward provides maintenance operations software for property managers. Steward helps property managers receive resident maintenance requests, coordinate repairs, send maintenance updates, and communicate with residents and vendors about active maintenance issues.

Steward is not a replacement for lease terms, emergency services, vendor contracts, property management agreements, or instructions from a property manager.

Acceptable use

Users should provide accurate maintenance information, use Steward only for legitimate maintenance and property operations purposes, and avoid sending unlawful, abusive, misleading, or harmful content.

SMS Messaging Terms

Program name: Steward Maintenance Messaging.

Program description: maintenance request intake, repair coordination, scheduling, status updates, and follow-up messages related to property maintenance.

By providing your phone number to your property manager, submitting a maintenance request, texting a Steward-powered maintenance number, or otherwise consenting to receive maintenance communications, you agree to receive text messages related to maintenance intake, repair coordination, scheduling, status updates, and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

• Message frequency varies based on maintenance activity.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for help.
• Contact support@vannalabs.dev for support.

Opting out of SMS may limit the ability to receive maintenance updates by text, but residents may still contact their property manager through other available channels.

Privacy

Steward handles personal information according to the Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Support

For questions about these terms, contact support@vannalabs.dev.